What type of jobs are customer service

It's best done by those with the ability to stay calm, cool, and collected in fast-paced high-stress environments. If you're looking for a job in customer service , but not sure where to start, here are 21 ideas for you.

Responsible not just for meeting but often surpassing customer expectations, the sales associate is on the front lines of the customer service experience. Handling incoming calls and greeting customers, as well as managing supplies and logging orders, the front desk has to have their act altogether. They know their authors and genres and are comfortable establishing a rapport with customers and helping locate those hard-to-find titles. Focusing on sales and process management, account managers are familiar with the art of the upsell, and they know how to retain their customers by following up with emails and phone calls.

Acting as a concierge for customers, office receptionists provide assistance, answer phones, and take and relay messages, all while maintaining files organized.

Tech support reps are organized communicators and can assist customers face-to-face, over the phone, or online with their various technical needs. Providing support to clients on a variety of platforms, help desk support can easily troubleshoot problems and either quickly resolve them or suggest other viable solutions.

Team workers with awesome customer service skills, call center reps are at their best when they display a high level of compassion and understanding while providing accurate information.

Find customer service representative jobs on Monster. What you'd do: As a technical support representative, you'd guide customers through solving technical problems.

This is a more advanced type of call-center job, and weekend hours are often required. Many companies call this position desktop support specialists, so be sure to use that as a search term when looking for jobs online.

Strong analytical and problem-solving skills are required for resolving issues without having to refer customers to upper-level employees.

Because customers are often frustrated, patience and interpersonal skills are even more critical in this job than in other customer service jobs. Check out this technical support resume example. Find technical support representative jobs on Monster. What you'd do: Receptionists are the front line of customer care for many businesses. You'd be responsible for greeting and directing customers or visitors that come in to an office or business, and answer and direct incoming phone calls. You may also be responsible for scheduling appointments or booking meeting rooms, gathering patient information, or assisting with filing and other administrative work.

What you'd need: A high school diploma or GED is usually required, but previous administrative and data entry experience are extremely valuable for many receptionist positions. Check out this receptionist resume example.

Find receptionist jobs or front desk jobs on Monster. What you'd do: As a call center manager, you'd not only help with customer requests but also oversee staff and operations at a telephone call center. You'd monitor quality and efficiency of how the staff handles incoming calls for orders or for customer service. You may also oversee staff making outgoing marketing, survey, or sales calls, as well as the more technical aspects of the telephone and computer systems.

What you'd need: Although you can find call center manager jobs that require only a high school diploma, many do require an associate or bachelor's degree.

As online shopping and e-commerce continues to trend upward, customer service reps within industries like health care, banking, retail, and government will be in high demand. In , the list of in-demand customer support roles remains fairly similar to last year's, despite big changes in the world of work due to the pandemic.

E-chat specialist, which comes in at number 8 is a new entry on the list, reflecting the mass shift to e-commerce and a surge in the need for online customer support. Customer service representatives take the top spot on the list of in-demand customer support jobs for another year. Despite concerns that customer service jobs would decline due to the advancement of point of sale technology and self-serve checkouts, that worry seems unfounded for now.

Skilled customer service professionals offer a human touch and knowledge that can't be replicated by machines. Customer retention specialists also sometimes called loyalty agents or retention agents play a critical role for businesses, particularly those with recurring billing, such as in telecommunications.

Customer retention specialists have a tough job: they deal with customers who are upset or planning to cancel their service. Their main job is to keep the customer happy and retain their business. Calm, professional and outgoing people who aren't easily ruffled are most likely to thrive in this challenging role.

Bilingual customer service agent holds onto the same spot as last year. Being able to speak both of Canada's national languages is a huge asset for employers that operate call centres that serve both French and English speakers. Inside sales representatives tend to be more focused on B2B sales or big-ticket B2C sales than other customer service professionals. Inside sales representatives focus most of their time reaching out to prospective customers, often through cold calling.

They typically work at least partially on commission so persistence and sales acumen are key skills to master in this career path.

Customer service agents may work in call centres, though through the pandemic many of these roles have shifted to remote operations. Customer service agents typically handle customer requests over the phone, email, or instant messages.

Though customer service agents may work remotely, outgoing people who excel at communicating and staying calm under pressure are in demand.